GoPay Menyiasati Ancaman dengan Teknologi AI

GoTo Financial’s Director/President, Sudhanshu Raheja, revealed that Artificial Intelligence (AI) has been utilized for various purposes, including enhancing the services on the GoPay platform. According to him, AI is used for security purposes to detect anomalies and develop features such as facial recognition to ensure the identity of the person transferring money. Additionally, AI is employed for real-time monitoring to improve the quality of GoPay products and for the Know Your Customer (KYC) process.

Furthermore, AI technology is leveraged by GoPay to build user trust, exemplified by the split bill feature. Sudhanshu explained that AI enables users to easily split bills by taking photos using the GoPay app, automatically breaking down meal details, promotions, taxes, and facilitating quick sharing among friends. Moreover, AI is also employed to develop Sahabat-AI, which assists in creating a Large Language Model (LLM) to enhance Indonesian language handling and offer two-way voice communication to users regarding billing and customer service.

Lastly, Dira, launched in 2024, allows users to request features through voice commands, catering to those less familiar with technology or app features. The positive reception of this product is attributed to its local dialect support, making it easier for users to explore app features. Sudhanshu expressed optimism for future innovations within the next few months as new features are continually rolled out by GoPay.

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